Our Customer Service Representatives (CSRs) are our front line of communication with Patagonia fanatics far and wide. The crew here at our Call Center in Reno, NV are at it seven days a week, taking orders, helping with returns, and most importantly, answering the astonishing range of questions our customers fire at us. Like flocks of swirling swallows or shimmering schools of tropical fish, our customers swoop in with mysteriously synchronized concerns and questions on a regular basis, prompting the need for ready answers. Times like these, nothing would be more handy than magically beaming knowledge out into the ether. Our very own Old School is here to do just that. He's stepped back from the front lines to answer some of these popular questions, straight from the trenches.
Patagonia has a well-deserved reputation for being extremely picky about what materials go into our products. Often, the materials we choose are exactly the same as those used by our competitors. But just as often, we insist on different materials even if we have to encourage our suppliers to make the material we're looking for. Below are two common questions we receive about natural fibers we use in our clothing; one is virtually identical industry-wide and the other is a fabric we insisted on tweaking because of environmental concerns.
In the outdoor clothing industry down insulation is ubiquitous. Almost every company sells a puffy down jacket and I often wonder if these other companies get the same ethical questions we get about using down. We continually find ourselves fielding questions about how a progressive company like Patagonia can, in good conscience, use down. The answer to that is simple, Patagonia’s mission statement begins with "Build the best product..." For us to do this we need to use the highest quality materials available. Right now when it comes to insulation, down has no equal; it has the highest warmth-to-weight ratio of any insulation and is highly compressible as well. Both properties are highly prized attributes in mountain clothing. That said, we do believe in the humane treatment of animals, and the geese that provide our down are no exception.