Our Customer Service Representatives (CSRs) are our front line of communication with Patagonia fanatics far and wide. The crew here at our Call Center in Reno, NV are at it seven days a week, taking orders, helping with returns, and most importantly, answering the astonishing range of questions our customers fire at us. Like flocks of swirling swallows or shimmering schools of tropical fish, our customers swoop in with mysteriously synchronized concerns and questions on a regular basis, prompting the need for ready answers. Times like these, nothing would be more handy than magically beaming knowledge out into the ether. Our very own Old School is here to do just that. He's stepped back from the front lines to answer some of these popular questions, straight from the trenches. ____________________________________________________________
The primary reason we don't give ratings for our outerwear is that they're too subjective. Not only is everybody different, conditions at any given temperature are different as well. Factors such as humidity, wind, sun, and clouds all affect how cold a given temperature feels. And let's face it, some of us just don't handle cold as well as others so the first variable is whether you run cold or hot.
Consider the number of variables in something as seemingly straight-forward as downhill skiing: