By Nellie Cohen & Elissa Loughman
Patagonia’s finished goods factories package each individual product we make in a polybag. Some of our direct customers (people who order from our catalog or Patagonia.com) have expressed disappointment in the amount of waste generated by polybags. This customer feedback inspired us to investigate ways to reduce the amount of plastic waste generated from Patagonia’s product packaging.
Editor’s note: The tone of today’s post is a bit formal due to its origins as an internal case study. It’s a good look into the workings of our company and the challenging decisions we’re faced with as we try to balance customer satisfaction with environmental impact.
In order to evaluate how Patagonia can reduce plastic in our supply chain we conducted several tests at our Distribution Center (DC) and surveyed our customers. Through this study, we determined that polybags are critical to insuring that garments stay clean from the finished goods factory through the DC. If we eliminated the use of polybags, garments would be damaged, resulting in both financial and environmental costs. Energy, water and resources are used to make each product and we want them to be worn. A damaged product that is unwearable has a far greater environmental cost than manufacturing a polybag.
We invite you to read on to see our progress in examining this area of our distribution process and how we’re working through potential ways to lessen our impact going forward, while making sure our products reach you undamaged.
Above: A look inside the Patagonia DC in Reno, Nevada. Products are picked in the warehouse, sent to packing stations and then to outbound mail via conveyor belts. This system allows us to ship packages with the greatest efficiency, especially during busy periods like sales and holidays. All photos: Nellie Cohen