Our Customer Service Representatives (CSRs) are our front line of communication with Patagonia fanatics far and wide. The crew here at our Call Center in Reno, NV are at it seven days a week, taking orders, helping with returns, and most importantly, answering the astonishing range of questions our customers fire at us. Like flocks of swirling swallows or shimmering schools of tropical fish, our customers swoop in with mysteriously synchronized concerns and questions on a regular basis, prompting the need for ready answers. Times like these, nothing would be more handy than magically beaming knowledge out into the ether. Our very own Old School is here to do just that. He's stepped back from the front lines to answer some of these popular questions, straight from the trenches.
You've had your Patagonia jacket for years, so long, in fact, that you can't remember when you picked it up. Had to have been at least 10 years ago. Come to think of it, wasn't it a a present? No matter, the problem you're facing right now is that last god-awful trip you took, the one that left your beloved jacket looking like wearable swiss cheese.