Our Footprint Chronicles have generated a wide range of feedback. We've received a whole raft of incisive questions that have sent us scurrying off to do more homework. We've received some praise, most recently in the form of the "People's Voice" award in the 2008 Webbys. And we've received some criticism.
We're grateful for all of the comments -- good and bad. The Footprint Chronicles was created to be a dialog, and toward this end, our Vice President of Marketing, Rob Bon Durant offers this response to one of the increasingly common criticisms being sent our way:
We created the Footprint Chronicles to offer our customers a behind-the-curtain view, to shine a light in the dark belly of the whale. In the Chronicles, we look at both the good and, more importantly, the bad of our current environmental and social manufacturing practices. We hold no secrets, we are transparent in every way that we can conceive. We've had a number of customer responses to the Chronicles.
Among the responses was this one: "Boy do you guys ever do a good job trying to paint a positive picture of your company. Why don't you just admit that your supreme aim is to make as much money as possible and all this eco stuff is fluff?"
I oversee Marketing and Communications here at Patagonia and I'd like to answer that one directly: